Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Bajwa and Partners, more commonly known as Little Chalfont Surgery on 2 March 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• The practice had a clear vision which had quality, safety and person-centred care as its top priority. High standards were promoted and owned by all practice staff with evidence of team working across all roles.

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.

• The practice had a clear leadership structure, effective governance system in place, was well organised and actively sought to learn from performance data, incidents and feedback.

• Procedures were in place for monitoring and managing risks to patient and staff safety. During the inspection we saw assurance of further, more robust procedures planned to be completed.

• Feedback from patients about their care was consistent and highly positive.

• The practice understood the needs of the changing local population and planned services to meet those needs.

• Outcomes for patients who use services were consistently very good. Nationally reported Quality and Outcomes Framework (QOF) data, for 2014/15, showed the practice had performed excellently in obtaining 99% of the total points available to them for providing recommended care and treatment to patients.

• The practice had good facilities and was well equipped to treat patients and meet their needs.

However, there was an area of practice where the provider needs to make improvements. Importantly the provider should:

• Review the health and safety arrangements within the practice, ensuring all potential health and safety related risks have been identified.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice