Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Aamer Khan, also known as The Lister Surgery, on 2 August 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• Risks to patients were assessed and well managed.

• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management.
• The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the duty of candour.

We saw one area of outstanding practice:

• The practice had undertaken work to ensure cervical smear targets had been met. This included providing information sheets in a number of languages and offering appointments with the practice nurse prior to the procedure being carried out, to explain the procedure and the risks associated with not attending an appointment. As a result, cervical smear uptake was recorded at 93%.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice