Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dorridge Surgery on 13 May 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• The practice had a clear vision which had quality and safety as its top priority. We observed a strong patient-centred culture and we saw that staff treated patients with kindness and respect, and maintained confidentiality.

• We observed the premises to be visibly clean and tidy. The practice had good facilities and was well equipped to treat patients and meet their needs.

• Throughout our inspection we noticed a strong theme of positive feedback from staff and patients. Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

• There were consistently high levels of constructive staff engagement. The management team worked closely together to motivate and encourage staff to succeed.

• There was a systematic approach to working with other organisations to improve patient care and outcomes. The practice had clearly defined and embedded systems, processes and practices in place to keep people safe and safeguarded from abuse.
• There were comprehensive records in place to the support the practices arrangements for identifying, recording and managing risks. The practice was proactive in identifying and managing significant events. All opportunities for learning from internal and external incidents were maximised.
• The practice had an effective programme of continuous clinical and internal audits. The audits demonstrated quality improvement and improvements to patient care and treatment. Staff were actively engaged in activities to monitor and improve quality and patient outcomes

• All patients who were registered with the practice had a named GP and patients could access appointments and services in a way and at a time that suited them.

• The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the patient participation group.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dorridge Surgery on 26 March 2019 as part of our inspection programme. The practice was previously inspected in May 2016 and rated good.

We based our judgement of the quality of care at this service on a combination of:

•what we found when we inspected

•information from our ongoing monitoring of data about services and

•information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

•The practice provided care in a way that kept patients safe and protected them from avoidable harm.

•Patients received effective care and treatment that met their needs.

•Staff dealt with patients with kindness and respect and involved them in decisions about their care.

•The feedback we received from the care home was very positive about the practice.

•The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.

•The practice had a focus on learning and improvement.

•The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

•The practice looked after patients at two mental health rehabilitation units. In total they looked after 30 patients. One of the units was a secure unit where patients with treatment resistance were stepped down from the acute ward or prison mental health. Some of the patients were under the Ministry of Justice’s jurisdiction for serious violent crime.The other unit was for patients with Schizophrenia who needed a lot of support.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care