Doncaster Same Day Health Centre, South Parade, Doncaster.
Doncaster Same Day Health Centre in South Parade, Doncaster is a Urgent care centre specialising in the provision of services relating to services for everyone, transport services, triage and medical advice provided remotely and treatment of disease, disorder or injury. The last inspection date here was 18th August 2017
Doncaster Same Day Health Centre is managed by FCMS (NW) Limited who are also responsible for 2 other locations
Contact Details:
Address:
Doncaster Same Day Health Centre Cavendish Square South Parade Doncaster DN1 2DJ United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Doncaster Same Day Health Centre on 20 June 2017. Overall the service is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for recording, reporting and learning from significant events.
Risks to patients were assessed and well managed.
Patients’ care needs were assessed and delivered in a timely way according to need.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
There was a system in place that enabled staff access to patient records, and the same day health centre staff provided other services. For example the local GP and hospital, with information following contact with patients.
The service managed patients’ care and treatment in a timely way.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
The service worked proactively with other organisations and providers to develop services that supported alternatives to hospital admission where appropriate and improved the patient experience.
The service had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The service proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
Review calibration processes to include all the equipment used by the service provider for providing care or treatment to a service user.
Improve accuracy of the recording of emergency and urgent appointments and ensure that these patients are prioritised.
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