We did not speak to people using the service because clinics are held on Saturdays.We visited the provider during the week.We gathered evidence of people’s experiences of the service by reviewing satisfaction survey results, comment cards and the complaints log. We found that people who use services were satisfied with the service delivered. One person wrote a thank you letter to the doctor.

We reviewed eight records and found recorded that before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

Care and treatment was assessed, planned and delivered in line with individual care plans.

People were protected from unsafe or unsuitable equipment as the provider had equipment that was fit for purpose and properly maintained. We viewed maintenace records and policies for maintenance.

Staff records and other records relevant to the management of the services were accurate and fit for purpose. The provider had an accurate record with appropriate information about the care and treatment provided to people who use services.

Records were kept securely, retained for periods specified by our guidelines. Records were securely destroyed.

There were effective recruitment and selection processes in place. We viewed staff records. Appropriate checks were undertaken before staff commenced work.