We conducted an inspection of Devine Enterprise on 24 July 2018. This was our first inspection of this service.

This service is a domiciliary care agency. It provides personal care for people living in their own houses and flats in the community. It provides a service to older adults and younger disabled adults. At the time of the inspection they were supporting 57 people. Not everyone using Divine Enterprise receives a regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Risk assessments and support plans contained a good level of information for care staff in how to mitigate known risks.

Safeguarding procedures were in place and care workers understood these. Care workers received annual training in safeguarding adults.

Recruitment procedures helped ensure that appointed staff were safe to work with people. The provider ensured a sufficient number of staff were scheduled to work to meet people’s individual needs.

There were appropriate systems in place to safely administer medicines to people.

People were supported with their nutritional and healthcare needs and care workers had a good understanding of these.

Care workers received an appropriate induction and ongoing training, supervisions and appraisals of their performance.

Staff received training in the Mental Capacity Act 2005 (MCA) and demonstrated an understanding of their responsibilities in relation to this. Care records contained details of people’s capacity and were signed by people using the service or those lawfully acting on their behalf.

Care staff had a good understanding of people’s individual needs and care records and supported them to be as independent as they were able.

The provider ensured people's privacy and dignity was respected and promoted.

People we spoke with and their relatives told us they were involved in decisions about their care and how their needs were met.

The provider operated an effective complaints procedure and people confirmed they were aware of this.

The provider used an electronic monitoring system to provide effective and timely care to people.

The provider monitored staff morale to ensure care workers were satisfied in their roles. Care workers had a clear understanding of their responsibilities.

The provider assessed the quality of the service in order to maintain the provision of effective care.