Divine Community Care Limited, 102 Cranbrook Road, Ilford.Divine Community Care Limited in 102 Cranbrook Road, Ilford is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, personal care and physical disabilities. The last inspection date here was 18th April 2019 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
Local Authority:
Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
12th March 2019 - During a routine inspection
About the service: Divine Community Care Limited is a domiciliary care agency that currently provides personal care people living in their own home. They provide care and support to older and younger adults. People’s experience of using this service: ¿ Relatives of people receiving care and support told us they found the service provided safe and caring support. One relative said, “The staff are very good. The staff are gentle.” ¿ Staff understood how to manage people’s risks and keep people safe from harm. ¿ Staff were recruited in a safe manner and the service ensured they were right for the role. ¿ People were supported to receive medicines in a safe way. ¿The service ensured people received care and support in a timely manner. ¿ The service demonstrated a culture of continuous learning to provide the best quality support ¿ Staff were provided with adequate training and support to provide effective care and support. ¿ People were supported by various health and social care professionals to ensure they were in the best of health. ¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this. ¿ People’s relatives felt involved in the care and support provided. ¿ People were treated with dignity and respect and were supported to be independent. ¿ Individual care plans guided staff to provide person-centred care and support. ¿ People’s relatives felt confident to make complaints and trusted the service would respond in an appropriate manner. ¿ The registered manager was spoken about in a positive manner. ¿ The governance systems in place ensured people received high quality care and support. Rating at last inspection: ¿ This service has not yet received a rating since it registered with the Care Quality Commission in March 2018. Why we inspected: ¿ This was a planned inspection based on our regulatory guidelines. Follow up: ¿ We will monitor all intelligence received about the service to inform the assessment of the risk profile of the service and to ensure the next planned inspection is scheduled accordingly. ¿ For more details, please see the full report, which is on the CQC website at www.cqc.org.uk
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