During our inspection we spoke with two people who were waiting for their treatment to start and observed staff talking with four other people. People were very happy with the treatment they were given. We saw that people were told about their treatment and received a detailed treatment plan which confirmed the costs. They signed this document which also provided their consent to the treatment.

We looked at the procedures in place to prevent cross infection and found that they met department of health guidelines and minimised any risk to people visiting or working in the service.

We looked at a range of records which showed that the service ensured people understood the treatment they would receive, the cost involved and had given written consent for the treatment to continue.

Quality assurance processes were in place to ensure that people were satisfied with the treatment they received and that the service were aware of areas that may need to improve and a range of management audits provided an internal check that systems were in place and being followed.