Dingle Park Practice in Park Street, Liverpool is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 27th April 2018
Dingle Park Practice is managed by Dingle Park Practice.
Contact Details:
Address:
Dingle Park Practice The Riverside Centre For Health Park Street Liverpool L8 6QP United Kingdom
This practice is rated as Good overall. (Previous inspection 15 October 2014– Good overall)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Dingle Park Practice on 16 March 2018 as part of our routine inspection programme.
At this inspection we found:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
Care Quality Commission (CQC) comment cards reviewed indicated that patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
Information about services and how to complain was available. The practice constantly sought ways to improve the quality of care and actively monitored complaints, incidents, audits and survey results.
Results from the national GP patient survey from July 2017 showed that patient’s satisfaction with the service and how they could access care and treatment was much higher compared to local and national averages. For example, 97% of patients who responded would recommend this surgery to someone new to the area (CCG average 80%; national average 77%).
There was a clear leadership structure and the practice was well organised. Staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of the requirements of the duty of candour.
We saw areas of outstanding practice:
The practice had identified previous immunisation uptake rates for children were low and had taken a proactive approach to tackle this by employing an additional member of staff-a child immuniser, improved the recall and alert system and ensured GPs had access to vaccinations to increase opportunistic vaccinations. This had resulted in a significant improvement and uptakes were 97%.
The practice proactively supported patients to lead healthier lives. They had held a health awareness review week in 2015 when a variety of supporting agencies had been invited into the practice to help patients with their lifestyle to promote healthy living or address any social needs. This had been well received and the practice was planning a further event running for three weeks in April 2018.
The areas where the provider should make improvements are:
Review the system for ensuring all patient group directives for the administration of vaccinations are kept up to date.
Review the prescribing policies so as to include information to staff for how to manage uncollected prescriptions.
Review the patient information literature to include details of who patients can contact as an alternative to the practice if they wished to make a complaint.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection of this practice on 15th October 2014. A breach of legal requirements was found. After the comprehensive inspection, the practice wrote to us to say what they would do to meet legal requirements in relation to the breach.
We undertook this focused inspection to check that they had followed their plan and to confirm that they now met legal requirements. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Dingle Park Practice on our website at www.cqc.org.uk
Our key findings were as follows:
The recruitment records showed that the necessary checks had been undertaken to demonstrate the suitability of staff for their roles.
Letter from the Chief Inspector of General Practice
This is the report of findings from our inspection of Dingle Park Practice. Dingle Park Practice is registered with the Care Quality Commission to provide primary care services.
We undertook a planned, comprehensive inspection on 15 October 2014 at the practice location in the Riverside Centre for Health. We spoke with patients, staff and the practice management team.
The practice was rated as Good. A caring, effective, responsive and well- led service was provided that met the needs of the population it served.
Our key findings were as follows:
There were systems in place to protect patients from avoidable harm, such as from the risks associated with medicines and cross infection. However, improvements were needed to the recruitment of staff to ensure all necessary checks were undertaken to demonstrate their suitability for their roles.
Patients care needs were assessed and care and treatment was being considered in line with best practice national guidelines. Staff were proactive in promoting good health and referrals were made to other agencies to ensure patients received the treatments they needed.
Patients were very positive about the care they received from the practice. They commented that they were treated with respect and dignity, staff were caring, supportive and helpful. Patients felt involved in decision making around their care and treatment.
The practice planned its services to meet the differing needs of patients. The appointment system in place allowed good access to the service. The practice encouraged patients to give their views about the services offered and made changes as a consequence
There was a clear leadership structure in place. Quality and performance were monitored, risks were identified and managed. The practice ensured that staff had access to learning and improvement opportunities.
We saw an area of outstanding practice:
The practice had assessed the needs of the practice population and employed a nurse to work mainly with housebound patients to ensure pro-active care of older patients and patients with long term conditions who were housebound.
There were areas of practice where the provider needs to make improvements.
Importantly, the provider must:
Take action to ensure its recruitment arrangements are in line with Schedule 3 of the Health and Social Care Act 2008 to ensure the necessary employment checks are in place for all staff.
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