Diana Dental, Birches Head, Stoke On Trent.Diana Dental in Birches Head, Stoke On Trent is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 4th April 2019 Contact Details:
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Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
5th February 2019 - During a routine inspection
![]() We carried out this announced inspection on 5 February 2019 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser. A dentist who is a registrar in Dental Public Health also joined our inspection as an observer.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Diana Dental is in Stoke on Trent and provides NHS and private treatment to adults and children.
There is level access for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice.
The dental team includes two dentists, two dental nurses (one of whom was a trainee dental nurse), two dental hygienists, two dental hygiene therapists and one receptionist. There was also a clinical manager and one development manager and both were qualified dental nurses. The practice has four treatment rooms and a separate room for carrying out decontamination.
The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.
On the day of inspection, we collected 18 CQC comment cards filled in by patients.
During the inspection we spoke with two dentists, one dental nurse, one receptionist, the clinical manager and the development manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Monday: 8.45am – 7pm
Tuesday/Wednesday/Thursday: 8.45am – 5pm
Friday: 8.45am – 4pm
Our key findings were:
There were areas where the provider could make improvements. They should:
20th January 2014 - During a routine inspection
![]() We carried out this inspection as part of our schedule of inspections to check on the care and welfare of people who used this service. The inspection was announced, which meant that the provider and the staff knew we were visiting. On the day of our inspection we spoke with six people, the provider, four staff and looked at four treatment records. People who received treatment at the dental practice told us they were very happy with the care that they received. One person told us, “It’s excellent here. I don’t think I could get this level of care anywhere else”. Another person told us, “There are no problems here. The staff are pleasant and put you at your ease”. People told us they were always treated with dignity and respect. Throughout our inspection we saw that people were communicated with in a professional and friendly manner. The practice was clean and tidy and there were systems in place to protect people from the risks of infection. We saw that people experienced care and treatment that met their needs because they were cared for by suitably qualified, skilled and experienced staff. We saw evidence that the provider regularly assessed and monitored the quality of service that people received.
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