During our inspection we spoke with five people who used the service, seven members of staff, the practice manager and the provider.

People told us they were happy with the care and treatment they received. One person said, “I’m very happy with the care here, I’ve come here for years. I have a good relationship with the dentist and a good rapport with all the staff”. Another person said, “I’m totally satisfied. If I wasn’t, I wouldn’t be here today”.

People told us they were treated with dignity and respect and were involved in the planning of their treatment. We saw that there were effective systems in place to enable staff to be responsive to the needs of people with disabilities.

Care and treatment was based upon clinical guidelines and individual need, and people told us they were treated with care and compassion. We saw that people were kept safe because they were cared for and treated by staff who had the appropriate knowledge and skills.

During our inspection we saw that the practice was clean and tidy. We observed staff following policies and procedures to protect people from the risks associated with infections.

The service was well led, because the provider had systems in place to regularly assess and monitor the quality of the service. These systems were used to improve the quality of the service.