Patients' records provided evidence that people were asked to give their signed consent for diagnostic screening procedures. Staff knew what action they must take if a person using the service lacked the capacity to give valid consent. A person we spoke with told us they had been listened to and given sufficient information about the procedure they had been booked into the clinic for.

Patients had completed health questionnaires and this identified any risks to their safety. Procedures were in place to manage risks and protect the health and welfare of patients using the clinic. A patient told us that they had been made to feel comfortable during their appointment. They described staff as friendly and helpful.

Suitable arrangements had been put in place to ensure that vulnerable adults using the service were safeguarded from abuse.

Staff had received appropriate training in order to carry out their roles in a safe and efficient manner.

Suitable systems were in place to monitor the quality of service provision. There was evidence that the service responded to patient's views by making improvements where appropriate.

We saw evidence that complaints had been listened to, investigated and responded to in a timely manner. However, the provider needs to take action to make sure that the complaints procedure is brought to the attention of people using the service in a suitable manner and format.