Derwent Medical Centre in Derby is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 11th November 2016
Derwent Medical Centre is managed by Derwent Medical Centre.
Contact Details:
Address:
Derwent Medical Centre 26 North Street Derby DE1 3AZ United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Derwent Medical Centre on 15 September 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
The practice had systems in place to enable staff to effectively report and record significant events. Learning from significant events was shared internally and externally.
Risks to patients were assessed and managed. The practice had a range of risk assessments in place which were regularly reviewed and updated.
Staff delivered care and treatment in line with evidence based guidance and local guidelines. Training had been provided for staff to ensure they had the skills and knowledge required to deliver effective care and treatment for patients.
Feedback from patients we spoke with and from comments cards was entirely positive about the care received by the practice. Patients said they were treated with kindness, dignity and respect and were involved in decisions about their care.
Information about services and how to complain was available and easy to understand. Complaints were dealt with promptly.
Patients were very positive about their access to care and treatment. Patients generally found it easy to make appointments with urgent appointments available on the day. Routine appointments were generally available to see a GP within two working days.
The practice had good facilities and was well equipped to treat patients and meet their needs. Adjustments had been made to the premises to ensure they were suitable for patients with a disability.
There was a clear leadership structure which all staff were aware of. Staff told us they felt supported by the GPs and the practice manager. The practice proactively sought feedback from staff and patients, which it acted on.
The practice was working closely with their patient participation group (PPG) to develop their role and identify areas for improvement. The practice was responsive to suggestions.
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