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Denton Park Medical Group, Newcastle Upon Tyne.

Denton Park Medical Group in Newcastle Upon Tyne is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 22nd March 2018

Denton Park Medical Group is managed by Denton Park Medical Group.

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Outstanding
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2018-03-22
    Last Published 2018-03-22

Local Authority:

    Newcastle upon Tyne

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

22nd January 2018 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

This practice is rated as Good overall. (Previous inspection December 2014 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Outstanding

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students) – Good

People whose circumstances may make them vulnerable – Outstanding

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Denton Park Medical Group on 22 January 2018. This was as part of our ongoing inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

  • Staff involved and treated patients with compassion, kindness, dignity and respect.

  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.

  • The practice understood the needs of its population and tailored services in response to those needs. They had improved their approach to palliative care to ensure patients were supported in the way they preferred towards the end of their life. They had arranged influenza vaccination sessions during school holidays to make it easier for parents to attend with their children. Although the practice already had higher cervical screening rates than local and national averages, they had taken action to improve this further by promoting uptake on their website and highlighting reminder invites for patients on pink paper.

  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

We saw an area of outstanding practice:

  • The practice had shown a sustained and continuous improvement in the support provided to patients reaching the end of their life. The practice had improved their identification of palliative care patients and was more inclusive in their approach. They had improved the approach to person-centred care planning and provision of accessible information for patients and their carers. They supported patients to die in their location of choice, wherever possible.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice
2nd December 2014 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out a comprehensive inspection of Denton Park Medical Group on 2 December 2014.

Overall, we rated the practice as good, although there were some areas where the practice should make improvements. Our key findings were as follows:

  • Feedback from patients was positive; they told us staff treated them with respect and kindness.

  • Patients reported good access to the practice and continuity of care, with urgent appointments available the same day.

  • Staff reported feeling supported and able to voice any concerns or make suggestions for improvement.

  • The practice was visibly clean and tidy.

  • The practice learned from incidents and took action to prevent a recurrence.

We saw the following area of outstanding practice:

  • The practice was considered to be outstanding in terms of its care of people whose circumstances may make them vulnerable. For example, a member of staff had taken on the role of administering the system for monitoring the care of patients with learning disabilities, and through personal contact built up a rapport with patients and their carers. As a result of this work, 45 out of 46 patients received their annual medical check during the period April 2013 to March 2014.

However, there were also areas of practice where the provider should make improvements.

The practice should:

  • ensure issues highlighted following a legionella risk assessment are addressed

  • review its procedures for carrying out fire evacuation drills.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

 

 

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