During our visit we spoke with four people attending their appointments with the dentist and three staff. They all gave positive feedback about the service. One patient said, “The staff are all friendly but professional, they know what they are doing."

People were enabled to participate in making decisions about their treatment, and were given a clear explanation about the options available to them and the costs involved.

People were protected against unsafe or inappropriate care, and there were systems in place to ensure that care met their individual needs.

People were protected against identifiable risks of acquiring health care associated infection in accordance with the guidelines issued by the Department of Health.

There were effective recruitment procedures in place to ensure that people were suitably employed for their roles. Staff felt supported by the provider, undertook ongoing training and development, and were kept informed of changes affecting the service. This ensured people received safe care and treatment.

The quality of the service was regularly assessed and reviewed through patient feedback, staff feedback, safety checks and audits. Feedback was welcomed by the provider and was acted upon. This meant that provider was enabled to come to an informed view about the standard of care and treatment provided to people who used the service.