We spoke with people who had used the service who told us that they had received sufficient information about the service and what treatments involved. They said that they: "Know what's going on."

The people we spoke with described the service as ‘perfect’ and ‘excellent’. There were arrangements in place to deal with foreseeable emergencies.

There were effective systems in place to reduce the risk and spread of infection. There was an infection control policy which covered hand hygiene. On the day of our inspection the surgery was clean and well maintained.

The dentists and dental nurses were registered with their professional bodies. We saw individual staff files with evidence of a robust recruitment process.

There was a complaints procedure that outlined how people could complain and how the practice would deal with the complaint. Timescales for acknowledging the complaint and responding to the complaint were set out in the procedure.