We spoke with three people who had received treatment at the practice. They expressed a high level of satisfaction with the care they received. Comments included "I come a long way, and I would not consider going anywhere else. The dentist is careful and caring, and takes time to explain everything" and " I am a nervous patient, but the dentist is kind and calm; I even fell asleep during my treatment today!" The dentist and his staff made people feel at ease, and gave them sufficient information to enable them to make informed decisions. None of the people we spoke with had had cause to complain about the service.

Each person we spoke with told us that information regarding costs and alternative treatment plans had been provided for them to take away. There was also a fee schedule clearly on display in the waiting area. We found the service had arrangements in place to provide the care and treatment people required.

The practice had procedures in place to protect people from the risk of abuse. Staff had received appropriate training and were supported to carry out their duties. The practice monitored the quality of their service by undertaking regular practice audits, and patient surveys. Appropriate changes were implemented if required.