The provider had a consent policy in place to support staff in carrying out their role. This required that treatments, alternatives, benefits and costs be fully explained to patients. We spoke with four people who used the service. They confirmed that explanations were given.

People using the practice said they were “very happy” with it and “I recommend it to others”. Some of the people we spoke with had been using the practice for over 20 years. One person continued to travel back to visit the practice after moving house because they “have got confidence in them”.

The standard of the environment throughout the practice was good and appeared clean, tidy and well maintained. People said “it’s clean and smart” and “it’s uncluttered and looks professional”. The provider had systems in place with regard to infection prevention and control.

One person who used the service told us that staff were “always courteous and polite”. Another said they were “very good and friendly”. There were sufficient suitably qualified, skilled and experienced staff available to respond to unexpected sickness and changing circumstances.

The provider had an effective system in place for handling and responding appropriately to any complaints received.