We visited the Dental Surgery on 6 February 2013 and we observed that all areas were clean, bright and welcoming. There was information promoting oral hygiene and a practice information folder containing details of the service.

We observed staff members interacting politely and with respect towards patients and noted that patients were given privacy and dignity.

We saw that policies and procedures were accessible to staff and emergency medical equipment was in place, regularly checked and maintained.

We looked at records, which were factual, up to date and relevant. Patients’ medical information, treatment plans and personal preferences were regularly reviewed and updated.

We spoke with four patients, all of whom felt that the service delivery was good and the staff were respectful and efficient. One patient said “The care and treatment is very good, the staff are considerate. I was told exactly what I was going to have done.” Another patient said that “the treatment is much better here than anywhere else I have been.”

Decontamination processes were seen to be followed. Hygiene procedures were adhered to by staff, to minimise the risk of cross infection.

We spoke with two members of staff who were suitably qualified for their roles and demonstrated an understanding of safeguarding and mental capacity issues.

We observed that patient comments and feedback were sought by the practice and used to inform changes and improvements to the service delivery.