When we inspected Dental Smile Clinic on 03 October 2013 we found that people were provided with information about their treatment and they were asked for their consent. One person who was visiting the practice said, “I always understand what I am getting.” Another person told us, “I am given plenty of information about what the different options and costs are.”

People’s needs were assessed and treatment was planned and delivered in line with those individual needs. This included an assessment of people's general health as well as an oral examination. One person said, “I always discuss my treatment with the dentist.”

Staff were trained in basic life support and emergency equipment was inspected weekly.

The provider followed an up to date infection control policy. Instrument decontamination was carried out in accordance with Department of Health guidelines.

Dentists and dental nurses maintained their professional registration by means of appropriate continuing professional development sessions. Staff were supported by annual appraisals as well as by regular training sessions and informal discussions.

The provider carried out a range of audits in order to improve the service. People were also asked for their views about the service and these were acted upon.