We spoke with three patients attending the practice for appointments who told us: “X always asks about my health and if anything has changed.” “X asks if there have been any changes in my health.”

The waiting room was bright and clean with comfortable armchairs. There was a variety of health promotion leaflets displayed in the waiting room for patients to read or take away and a number of products were available for patients to purchase.

We observed the decontamination process and saw the dental nurses wore protective clothing such as a face visor and household gloves. We spoke with one of the dental nurses who told us they always had access to supplies of personal protective equipment (PPE) such as gloves and aprons.

We looked at a sample of three staff records and saw evidence to show staff had been immunised against Hepatitis B. This was to ensure patients’ were protected against the risk of exposure to health care associated infections.

We spoke to one of the dental nurses who told us she had been with the practice for two years and had undertaken various training including infection control and cardiopulmonary resuscitation (CPR).