During our inspection of the Dental Practice on 8 November 2013, we spoke with two people who were seeing dentists that day. They told us that they were satisfied with the service they received from the surgery. One said, ‘‘I am quite happy with the treatment, my dental health has improved since I started coming here.’’ Another said, ‘‘The dentist is lovely and explains options very well.’’ The relative on one person with learning disabilities who was seeing the dentist that day, told us how the dentist and other staff put her relative at ease for treatment.

The surgery had sufficient processes in place to ensure that treatment was delivered safely. All areas of the building were clean and tidy and there were robust infection control processes in place to ensure people were treated safely.

An ample amount of dental health information was available to people in the waiting areas, to supplement information the dentists provided during consultations. In addition, information was available to assist people whose first language was not English.

A robust complaints process was in place and people told us they were aware of this and were confident any concerns would be dealt with appropriately.