We spoke to four patients, all of whom were very complimentary about the practice. They felt that they were treated with respect and dignity. They told us that they were informed about the choices, costs, alternatives and possible outcomes of their treatment. One of the patients who had been attending the practice for over 20 years told us "Great staff -- very courteous and very helpful with explanations of treatment” and another patient said "I always recommend people to use this dentist -- I always feel very relaxed in the practice". All four of the patients had been attending the practice for over 10 years.

We found that a patient satisfaction survey had been done in an anonymous manner. From this survey we found mostly favourable comments, but noted that some patients felt the dentist often ran late. The practice acted positively on this feedback, which shows the practice invites feedback and responds to it.

The practice was friendly, welcoming and informative. We saw that patients were listened to in all areas of the practice. The surgery was clean throughout and there was evidence of a well-supported staff. There was a plentiful supply of patient leaflets in the practice explaining treatment options and other relevant information.

We found that all patients were given sufficient information to give an informed consent, and the staff were well trained. The practice was led by the practice owners and the staff were observed to be well organised.