During our visit on 19 December 2012 we met with the practice manager and two dental nurses. On the day of our visit the dentist was not present at the practice as he was treating patients at another location. We were told that an additional dentist was due to be employed by the practice early in 2013.

We spoke with five people who attended the practice. People described the practice as being welcoming and friendly. We were told that there had been a recent change at the practice, and a new dentist had taken over. One person told us, “I was disappointed about the change in dentist, as I didn’t know about the change until I visited the practice.” Another person said, “The current dentist is very good with us, I like him and he has a very gentle manner.”

People we spoke with told us that everything was always explained to them. One person said, "The dentist explained all the options and gave me time to think about it.”

During our visit we saw the practice was clean and tidy. Processes were in place to ensure that equipment was safe to use and high levels of cleanliness maintained.

The practice had processes in place to monitor people's views about the service offered. People told us they never had cause to complain about the service they had received.