We met seven people who used the service and with their permission joined two people during their consultation and treatment. All spoke positively about the standard of the dental care they received. One person described their dental care as, “Very good, don’t have to wait if you have a problem.” Another person said, “Our family keeps coming, shows that we are happy.” A third person told us, “I’ve just started coming here, up to now very nice.”

People said they received a warm welcome from the staff who put them at their ease. One person told us the, “Receptionists are always very helpful.” Another person said it was, “The only dentist I have been to that hasn’t given me pain, I have no fear anymore.”

People told us that they had confidence in the staff’s abilities and were happy with the standard of dental work they received and would recommend the service to others. One person said, “I used to have a major phobia about dentists, now I am nearly cured, such a pleasant person (dentist).”

People told us they felt respected by staff and were fully involved in the decisions about their dental care and treatment. They told us they were given information on how much their treatment would cost, and that staff sought their consent before carrying out the work.

We observed that the reception and clinical areas were clean and tidy. As we gave short notice of our inspection, we asked people if they always found it to be of the same standard. They told us they did.