We used a number of different methods to help us reach a judgement on this service. These including talking with three patients using the service, three members of the staff team, one dentist and the provider. We also looked at records. These included treatment plans, records of meetings and information about how the service operated.

We looked at information from surveys and audits undertaken by the provider to assess the quality of the service. We saw that the practice had three surgeries located on three floors and enjoyed the services of three full and part time dentists.

Patients we spoke with said they were fully involved in their care and treatment options; felt it was delivered in a safe way and that the practice was clean and hygienic. One patient we spoke with said, "I've no complaints at all."

We observed members of staff interacting with patients in courteous, polite and efficient manner.

Patients’ diversity and needs were considered and suitable arrangements were made to cater for them.

We saw that the practice had a clear infection control policy and that staff were fully aware of it and knew how it should be implemented.

Staff were encouraged to develop their skills and undertake appropriate training to help deliver safe and effective care to patients.