Dental Care Direct - Lexicon House, Wilmington Grove, Leeds.Dental Care Direct - Lexicon House in Wilmington Grove, Leeds is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 6th January 2017 Contact Details:
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28th November 2016 - During a routine inspection
![]() We carried out an announced comprehensive inspection on 28 November 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Dental Care Direct - Lexicon House is situated in Leeds, West Yorkshire. It shares a building with an out of hours medical centre. The practice provides urgent dental care through the NHS 111 service; routine dental care is not provided. Dental Care Direct is a subsidiary of Local Care Direct.
The practice has two surgeries, a decontamination room, a waiting area and a reception area. All of the facilities and patient toilets are on the ground floor of the premises.
There are 36 dentists, 17 qualified dental nurses and seven receptionists who take part in the provision of the service. They are also supported by a practice manager and an administrative team which includes a safeguarding lead, an infection control lead, a support services manager, a head of workforce and the dental services director.
The opening hours are 8-30am to 10-30pm seven days a week. The booking hub is open between 7-00am and 11-00pm.
The practice manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
During the inspection we received feedback from 16 patients. The patients were positive about the care and treatment they received at the practice. Comments included staff were friendly, kind and courteous. They also commented the service was efficient and their needs were met.
Our key findings were:
There were areas where the provider could make improvements and should:
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