We arranged this visit to the practice so we could speak with staff and people who were registered with the surgery.

People that used the practice told us they were happy with the quality of treatment they received. One person told us: “I had reservations when the new dentist took over although shouldn’t have because the new dentist is wonderful, my filling was totally pain free.”

The practice had two surgeries that were accessible for people with mobility difficulties. The staff made available all the records we asked to see. We noted that there were systems in place to monitor and reduce cross infection, safeguard vulnerable people and investigate complaints. There was the opportunity for people to air their views and leave their comments in the suggestion box, although there was no formal process to evaluate any comments.

There was no written information for people to take away to read about the practice. People’s records were not stored securely