We previously carried out an announced comprehensive inspection at DeMontfort Medical Centre on 8 March 2016. Following this inspection, we rated the practice as good overall and good for all population groups.

We carried out an announced comprehensive inspection at DeMontfort Medical Centre on 22 November 2018 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

• The practice provided care in a way that kept patients safe and protected them from avoidable harm.
• The practice reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines and best practice.
• There were comprehensive policies and procedures to support best practice.
• There was an open and transparent approach to safety and a system in place for recording, reporting and learning from significant events. The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• There were clearly defined and embedded systems, processes and practices in place to keep people safe and safeguarded from abuse and for identifying and mitigating risks to health and safety.
• There were clear responsibilities, roles and systems of accountability to support effective governance.
• Patients received effective care and treatment that met their needs.
• The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at DeMontfort Medical Centre on 8 March 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• There were systems in place to mitigate safety risks including analysing significant events and safeguarding and these were consistently applied. All opportunities for learning from internal and external incidents had been maximised. The premises were clean and tidy.

• Systems were in place to ensure medicines including vaccines were appropriately stored and in date. The recruitment procedure ensured that patients were protected.

• Patients had their needs assessed in line with current guidance and the practice had a holistic approach to patient care. The practice promoted health education to empower patients to live healthier lives and were actively involved with local and national initiatives to enhance the care and treatments offered to patients.

• Feedback from patients and observations throughout our inspection showed the staff were kind, caring and helpful. Patients we spoke with told us they received good standards of care. Information was available including details of support groups to help them understand about their care needs.

• The practice had systems in place to respond to and act on patient complaints and feedback. Where necessary senior staff ensured that lessons were learnt to prevent similar situations.

• There were governance systems in place to monitor the safety and the quality of the service provided. The staff were motivated and worked well together as a team. There was a clear vision to promote high standards of care.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice