Our inspection was announced and took place on 15 March 2017 and 5 April 2017. This was our first inspection of this service since it had been registered with us in September 2016. The provider is registered to provide personal care and support to adults who have a learning disability. At the time of the inspection the service supported two people who live in their own home.

The manager was registered with us as is required by law and was present on both days that we visited. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected from the risk of harm or abuse because staff had been trained to recognise and report abuse. Risks associated with people's everyday living had been identified and plans were in place to help to reduce risks. Staff were recruited safely and staffing levels ensured that people were safe and received the care and support that they needed in their own home. Arrangements were in place to ensure people received their prescribed medicines safely from staff who had been trained.

Staff were provided with the training they needed to meet people's specific needs. Staff had regular supervision to reflect on and develop their practice. The principles of the Mental Capacity Act 2005 and Deprivation of Liberty Safeguarding were understood by staff so that people's rights were promoted. Staff supported people with their meals and drinks to ensure their dietary needs were met. Healthcare professionals had been well utilised to ensure people's health needs were addressed in a timely manner.

People were supported by staff who were kind and friendly. Staff involved people in identifying their needs and preferences. People's privacy and dignity was promoted and staff respected them as individuals. People were supported to retain their independence and lifestyle within their own home. Systems were in place to support people to raise any concerns or complaints. The format of the complaints procedure was being improved to aid people's access and understanding.

There was an open and inclusive style of management that ensured that the service was run in the best interests of the people who used it. People were happy with the support they received and had positive relations with the staff team and registered manager. Processes were in place to monitor the service to ensure that it was run in the best interests of the people who used it.