This was an unannounced inspection that took place on 15 and 17 August 2017.

Deer Park View Care Centre is registered to provide care for up to 60 older people and has specialised nursing and dementia units. The home is purpose built and provides accommodation for people in en-suite single rooms.

The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

At the last inspection in June 2015 the home met all the key questions and was rated good in each with an overall good rating.

The people living at Deer Park View and their relatives thought staff provided a good level of support and care, that was delivered in a respectful way and the home was a nice place to live. People were given the opportunity to do what they wanted, in their own time and joined in the activities provided if they wished.

The home had a warm atmosphere that was welcoming and friendly and visitors said they were always made to feel welcome. They told us the home’s environment was a safe one for people to live and work in. The home was clean and well-maintained.

There were up to date records kept and the care plans contained clearly recorded, fully completed, and regularly reviewed information. The records supported staff to perform their duties appropriately.

The staff knew the people they worked with well and this included their likes, dislikes, routines and preferences. Staff had appropriate skills, experience and qualifications and were focussed on providing individualised care and support that was delivered in a professional, friendly and compassionate way. They also made themselves accessible to people and their relatives. Staff told us they had access to good training, support and career advancement.

People were protected from nutrition and hydration associated risks with balanced diets that also met their likes, dislikes and preferences. They said the choice of meals and quality of the food provided was very good. People had the opportunity and were encouraged to discuss their health needs with staff and had access to community based health care professionals, as well as nursing staff, if they were required. We saw that people were prompted and supported to eat their lunch or drink in a timely manner, when this was required.

The home’s management team were approachable, responsive, encouraged feedback from people and consistently monitored and assessed the quality of the service provided.

People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

This was an unannounced inspection that took place on 24 and 26 June 2015.

Dear Park View Care Centre is registered to provide care for up to 60 older people and has specialised nursing and dementia units. The home is purpose built and provides accommodation for people in en-suite single rooms.

The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

In October 2013, our inspection found that the home met the regulations we inspected against. At this inspection the home met the regulations.

People and their relatives told us the home provided a good service, an atmosphere that was enjoyable and they liked living there. They were satisfied with the staffing levels and said the staff team were caring, attentive and provided the care and support they needed in a friendly and kind way.

The records were comprehensive and kept up to date. They contained clearly recorded, fully completed, and regularly reviewed information. This enabled staff to perform their duties well. People and their relatives were encouraged to discuss health needs with staff and had access to community based health professionals, as GPs as required. They were protected from nutrition and hydration associated risks with balanced diets that also met their likes, dislikes and preferences. Relatives were positive about the choice and quality of food available.

The home was well maintained, furnished, clean and provided a safe environment for people to live and staff to work in.

The staff we spoke with were very knowledgeable about the people they worked with and care field they worked in. They had appropriate skills, training and were focussed on providing individualised care and support in a professional, friendly and supportive way. Staff said they had access to good support and career advancement.

Relatives said the management team at the home, were approachable, responsive, encouraged feedback from people and consistently monitored and assessed the quality of the service provided.