We spoke privately with three people who were attending the practice. All three people told us that they were happy with all aspects of the service. People commented; “they are competent and caring,” “they are really good with children, friendly and welcoming” and “I recommend them to lots of people. They know patients really well because it’s small.”

People told us that the dentist explained all the procedures and treatments to them and respected their decisions about their treatment and care. Their comments included; “the dentist always explains things in a way you can understand” and “my treatment is always discussed with me. If you come for a check up and need more, he (the dentist) always discusses it with you. They give advice about how to look after your teeth as well.”

People spoken with said that they always found the practice clean, tidy and hygienic. We found people received care and treatment in a clean environment with infection control measures in place to minimise the risk of infection.

The provider had a satisfactory recruitment and selection procedure in place to ensure that staff were appropriately employed. Staff were provided with relevant training to maintain and update their skills and knowledge.

The provider had an appropriate system in place for gathering, recording and evaluating information about the quality and safety of care the service provides. People who used the service were asked for their views about their care and treatment.