Three patients using this service told us that staff treated them in a respectful manner. They said that they had been given sufficient information to make informed choices about their treatment options. Patients described dental staff as courteous and helpful and one patient said, "I have full confidence with these dentists. I am not made to pay for treatment that I don’t need."

The patients we spoke with confirmed that they were always asked if there had been any changes in their health status and the medication they had been prescribed since their last appointment. We also found that allergies had been highlighted in patient records.

Appropriate policies and procedures had been implemented to make sure that vulnerable adults and children were safeguarded from abuse. Dental staff had been trained in the action they must take if they suspected a patient might be at risk of abuse.

The dental staff we spoke with told us that they worked well as a team. They said that they received good support from the management with their continuing professional development. One member of staff commented, "I have received good support from all members of the team. We have a good working relationship."

We saw evidence that this dental practice had implemented a robust system of quality assurance to make sure that the service was continually improved in the best interests of their patients.