About the service:

DCK Care Limited is a domiciliary care agency. It provides personal care to both older and younger people living in their own homes. Not everyone using the service receives regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of our inspection three people were receiving personal care as part of their care package.

People’s experience of using this service:

People received safe care from staff who knew them well. The registered manager also provided care and led the staff by example and had high standards. Staff shadowed the registered manager in the delivery of care before providing care independently. People had regular staff who provided care and positive relationships had been developed. People told us staff arrived on time and stayed for the duration of the call, if staff were running late they were informed of this. People had not experienced any missed or calls later than the timeframe staff were expected.

People were very complimentary of the staff who supported them, they felt staff were unrushed and provided care in a way that met their individual needs, routines and preferences. People were fully involved in decisions about how they received their care. This was by formal review meetings and in discussions with the registered manager and staff.

People’s diverse needs had been assessed and staff had guidance of how to meet people’s needs and achieve positive outcomes. People had been provided with a service user guide that provided them with information of what they could expect from the service, including advocacy information and how to make a complaint. Staff treated people with respect, dignity and encouraged independence.

Staff had received an induction, ongoing training and had regular opportunities to discuss their work, training and development needs with the registered manager.

Where people required support with their prescribed medicines and with eating and drinking, their needs had been assessed and staff had guidance of the support required.

The registered manager had policies and procedures that reflected current legislation and this supported staff in providing effective care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. The registered manager had developed positive links with external professionals and strived to continually develop the service, based on best practice guidance. People who used the service, relatives and staff received opportunities to be involved in the development of the service by receiving opportunities to share their views and experience.

Rating at last inspection:

This is the provider’s first rated inspection since registration.

Why we inspected:

This is a scheduled inspection based on the provider’s registration date.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.