About the service: Daybreak Support Services is a “supported living” service and provides care and support to people with learning disabilities. At the time of the inspection it was providing support to six people who were receiving the regulated activity, personal care.

People’s experience of using this service:

• The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

• People were protected from abuse, neglect and discrimination.

• Individual risks were assessed to keep people safe and promote their independence.

• Medicine systems were organised and people were receiving their medicines when they should.

• People’s needs were holistically assessed and staff supported people in a person-centred way.

• People were supported by staff who had ongoing training to meet their needs

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

• Staff were kind and caring and understood people’s likes and dislikes.

• Staff worked together to maintain and develop people’s independence.

• The service was responsive to people’s needs. People were supported to pursue interests and take an active role in the community.

• Care plans were regularly updated.

• The service was locally well led and managed. Staff and people were positive about recent changes in management.

• There was no manager registered with the Care Quality Commission. We asked the manager to complete these forms in the week after our visit.

• The manager submitted the form to become registered manager two weeks after our visit.

Rating at last inspection: This was the first inspection of this service.

Why we inspected: This was a comprehensive planned inspection.

Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our reinspection schedule for those services rated good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk