Darlaston Medical Centre Dr Ali and Dr Syed Surgery, Birmingham Street, Walsall Road, Darlaston, Wednesbury.
Darlaston Medical Centre Dr Ali and Dr Syed Surgery in Birmingham Street, Walsall Road, Darlaston, Wednesbury is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 21st November 2017
Darlaston Medical Centre Dr Ali and Dr Syed Surgery is managed by Darlaston Medical Centre Dr Ali and Dr Syed Surgery.
Contact Details:
Address:
Darlaston Medical Centre Dr Ali and Dr Syed Surgery The Surgery Birmingham Street Walsall Road Darlaston Wednesbury WS10 9JS United Kingdom
Letter from the Chief Inspector of General Practice
We previously carried out an announced comprehensive inspection of Darlaston Medical Centre Dr Ali and Dr Syed Surgery on 9 August 2016. A total of three breaches of legal requirements were found and the practice was rated as requires improvement overall.
We issued requirement notices in relation to:
Regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) 2014. Safe care and treatment.
Regulation 13 of the Health and Social Care Act 2008 (Regulated Activities) 2014. Safeguarding service users from abuse and improper treatment.
Regulation 17 HSCA (RA) Regulations 2014 Good governance.
You can read the report from the comprehensive inspection on 9 August 2016 by selecting the 'all reports' link for Darlaston Medical Centre Dr Ali and Dr Syed Surgery on our website at www.cqc.org.uk
We undertook an announced comprehensive inspection on 10 October 2017 to check that the practice now met legal requirements. Overall the practice is now rated as good.
Our key findings were as follows:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
The practice had made improvements to the safety systems and processes in place to minimise risks to patient safety. Processes were in place to ensure that repeat prescriptions for high risk medicines were monitored and that patients had regular reviews and blood monitoring.
The practice had reviewed the emergency medicine available to the staff and the full range of emergency medicines was now available.
The practice had strengthened their procedures to follow up children who failed to attend hospital appointments and had introduced an electronic template to assist staff to record relevant information.
A legionella risk assessment had been completed and regular monitoring was taking place.
Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect although
Information about services and how to complain was available. The practice had introduced a system for recording and acting upon verbal complaints.
Patients told us that they were able to get appointments when they needed them. They told us both emergency and routine appointments were available, although they may have to wait for an appointment with their GP of choice.
The practice had good facilities and was well equipped to treat patients and meet their needs. The practice had invested in a hearing loop system.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
Improvements had been made to the governance procedures in place, including the follow up of children who did not attend appointments.
The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
However, there were also areas of practice where the provider should make improvements.
The provider should:
Consider reviewing and updating the fire risk assessment.
Ensure evidence of completed induction programmes is available.
Review the results of the national GP patient survey regarding patient satisfaction with their interactions with GPs.
Consider providing information leaflets in different languages.
Letter from the Chief Inspector of General Practice
We previously carried out an announced comprehensive inspection of Darlaston Medical Centre Dr Ali and Dr Syed Surgery on 9 August 2016. A total of three breaches of legal requirements were found and the practice was rated as requires improvement overall.
We issued requirement notices in relation to:
Regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) 2014. Safe care and treatment.
Regulation 13 of the Health and Social Care Act 2008 (Regulated Activities) 2014. Safeguarding service users from abuse and improper treatment.
Regulation 17 HSCA (RA) Regulations 2014 Good governance.
You can read the report from the comprehensive inspection on 9 August 2016 by selecting the 'all reports' link for Darlaston Medical Centre Dr Ali and Dr Syed Surgery on our website at www.cqc.org.uk
We undertook an announced comprehensive inspection on 10 October 2017 to check that the practice now met legal requirements. Overall the practice is now rated as good.
Our key findings were as follows:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
The practice had made improvements to the safety systems and processes in place to minimise risks to patient safety. Processes were in place to ensure that repeat prescriptions for high risk medicines were monitored and that patients had regular reviews and blood monitoring.
The practice had reviewed the emergency medicine available to the staff and the full range of emergency medicines was now available.
The practice had strengthened their procedures to follow up children who failed to attend hospital appointments and had introduced an electronic template to assist staff to record relevant information.
A legionella risk assessment had been completed and regular monitoring was taking place.
Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect although
Information about services and how to complain was available. The practice had introduced a system for recording and acting upon verbal complaints.
Patients told us that they were able to get appointments when they needed them. They told us both emergency and routine appointments were available, although they may have to wait for an appointment with their GP of choice.
The practice had good facilities and was well equipped to treat patients and meet their needs. The practice had invested in a hearing loop system.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
Improvements had been made to the governance procedures in place, including the follow up of children who did not attend appointments.
The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
However, there were also areas of practice where the provider should make improvements.
The provider should:
Consider reviewing and updating the fire risk assessment.
Ensure evidence of completed induction programmes is available.
Review the results of the national GP patient survey regarding patient satisfaction with their interactions with GPs.
Consider providing information leaflets in different languages.
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