Dale Care Hartlepool, Hartlepool.Dale Care Hartlepool in Hartlepool is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care and physical disabilities. The last inspection date here was 13th February 2019 Contact Details:
Ratings:For a guide to the ratings, click here. Further Details:Important Dates:
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Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
19th December 2018 - During a routine inspection
About the service: Dale Care Hartlepool is a domiciliary care service which provides support with personal care, shopping and domestic tasks to people living in four extra care schemes in Hartlepool (Albany Court, Bamburgh Court, Laurel Gardens and Richard Court). At the time of this inspection 80 people were using the service. People’s experience of using this service: People told us they received safe care. People received support to take their medicines safely and as prescribed. Risks to people's well-being and environmental safety were recorded and updated when their circumstances changed. People's rights to make their own decisions were respected. People were supported to access health services if needed. People's dietary needs were assessed and, where required, people were supported with their meals. People received caring and compassionate support from the staff. Staff referred to people in a respectful way. People were complimentary about staff and the positive relationships they had with them. Staff respected people's privacy and dignity and people were supported to be as independent as possible. People received support that met their needs. Staff knew how to support people in the way they preferred. People knew how to complain. The service was managed by a manager who had a clear vision about the quality of care they wanted to provide. Staff were aware of their roles and responsibilities. The senior team had a number of quality assurance systems in place and there was a focus on further development. The service worked well with other health and social care professionals. More information is in the detailed findings below. Rating at last inspection: This is the first inspection of this service under the management of Dale Care Limited, who registered with the Care Quality Commission (CQC) to manage this service in February 2018. We last inspected this service in November 2016 when it was managed by another provider. Why we inspected: This was a planned comprehensive inspection based on when the service first registered with CQC. Follow up: We will monitor all intelligence received about the service to inform the assessment of the risk profile of the service and to ensure the next planned inspection is scheduled accordingly.
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