About the service: Daily Living Care is a domiciliary care agency. It provides personal care to people living in their own homes in Congleton; in the County of Cheshire. At the time of the inspection four people were receiving personal care and support. The agency offers other services including companionship, support with shopping and cleaning.

People’s experience of using this service:

¿People were very happy with the care and support they received from the service. They, and relatives, felt involved in how their care was planned and delivered, and described positive relationships with staff who undertook their care calls.

¿ People received their care calls at the agreed times and were informed if staff were delayed. People had consistency of staff and knew which staff member was expected.

¿ People had not experienced any missed care calls.

¿ The provider's vision, policies and procedures promoted people being in control of their care and support, which people told us they were.

¿ People had care plans which reflected their needs and preferences. Staff knew people well and how to protect them from risks of injury.

¿ Risks had been assessed, however, management plans did not contain the detail to inform staff, should they need to refer to the information, of how to reduce risks of potential injury or harm.

¿ Staff were supported through an induction, training and meetings.

¿ The service met the characteristics of 'Good' in four of the five key questions. Overall, people were safe, however, we found some improvements were required in the key question related to Safe. Our overall rating for the service is 'Good'.

More information is in the full report.

Why we inspected: This was the first inspection of this service since its registration with us in April 2018.

Follow up: We will continue to monitor the service and plan to inspect it in line with our re-inspection programme. If we receive any information of concern we may bring our inspection forward.