We spoke with six people who used the service and were attending appointments. People told us that they were happy with the service that they were provided with. Five of the people said that they had been using the service for many years. One person said, "I've been coming here forever, they are very good." Another person said, "I am very satisfied, all of us are (their family). I have been coming here for over 20 years. They (staff) are all very good." Another person said, "I have been seeing Mr Ferns for about 20 years, so yes I am obviously happy." We spoke with another person who was new to the service after their treatment. They pointed to the area where they had been treated and said, "He (dentist) is fantastic, I'll definitely be coming back."

Two people allowed us to observe their treatment. We also observed the interaction between staff and people who used the service when they arrived for their appointments and left the service. We saw that the staff interacted with people in a friendly, respectful and professional manner.

People told us that the waiting and treatment areas were always clean and tidy. What we saw during our inspection confirmed this. One person said, “It is always clean and tidy.” Another person said, “Oh yes it is always very clean, can't fault that at all.”

We found that staff were provided with appropriate continuous professional development to meet the needs of the people who used the service.