Patients spoken with told us they were given information and their treatment options were explained to them. They said they were given the opportunity to discuss their treatment with the dentist and make their own decisions. Patients said they were very happy with the care and treatment they received and spoke positively about their experience of the practice. Patient comments included: “They explain everything to you”, “I’m very happy with everything: pain free treatment in lovely surroundings.”

We found staff were knowledgeable about child protection and safeguarding vulnerable people from the risk of harm or abuse.

We found the practice was clean and arrangements had been made to reduce the risk of infection. Patients told us the practice was very clean and staff always wore protective clothing when treating them.

Staff received appropriate professional development. A training programme was in place to provide staff with the training and support they needed to maintain their qualifications. Patients were very complimentary about the staff. They said the staff were friendly easy to speak to and always helpful. Comments included, “They are very pleasant and helpful."

The practice had a complaints policy and took account of complaints and comments to improve the service. Patients told us they had been given information about complaints. They also told us they had no concerns with the quality of care and treatment they received.