This announced inspection took place on 9 and 10 October 2017. The service provides personal care and support to people in their own homes in Cannock and the surrounding areas. At the time of our visits, 54 people were receiving a service. When we last inspected the service in July 2015, the service was rated Good; at this inspection we found that the service remained Good.

There was a registered manager in the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People continued to receive safe care and staff understood their responsibilities to safeguard people from abuse or avoidable harm. Staff had been trained in safeguarding procedures. The provider had effective recruitment processes in place and there were sufficient numbers of staff to support people safely. People's medicines were managed safely.

People continued to receive effective care. Staff understood their responsibilities to support people to have maximum choice and control of their lives and support them in the least restrictive way possible. The provider’s policies and systems support this practice. Staff had regular supervision and had been trained to meet people's individual needs.

People were supported by caring, friendly and respectful staff. Staff knew people and their families well, respected their privacy and dignity and promoted their wellbeing. Staff listened to people and encouraged them to maintain their independence. Where required, people had been support to have enough to eat and drink to maintain their health and wellbeing. They were also supported to access other health services.

People continued to receive responsive care and support and had care plans that took account of their individual needs, preferences, and choices. People and their relatives had been involved in planning and reviewing people's care and plans were kept up to date to ensure they continued to be relevant. People new how to raise any concerns and were confident that they would be listened to.

The service continued to be well-led. Systems were in place to continually assess and monitor the quality of the service. People and their relatives were encouraged to give feedback about the service on how improvements could be made. Staff felt supported and valued by the provider and were involved in the development of the service. This promoted a caring and inclusive culture within the service.

We inspected CSPC Healthcare Ltd on 06 July 2015 and this was announced which ensured that staff and managers were available for us to speak with. At the last inspection on 29 June 2014, we asked for improvements to be made to the way the provider assessed and monitored the quality of care. We received an action plan which showed how the provider planned to make improvements. At this inspection we found that improvements had been made.

CSPC Healthcare Ltd are registered to provide personal care. People are supported with their personal care needs to help them to be as independent as possible and support people to be able to remain within their own homes. At the time of the inspection the service supported approximately 71 people.

There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received their medicines safely. Medicine records were completed and staff understood the procedures they needed to follow when supporting people with their medicines.

People’s risks were assessed. Staff carried out support in a safe way whilst they ensured that people’s independence was promoted.

We found that there were enough suitably qualified staff available to meet people’s assessed needs. The provider undertook checks that ensured staff were suitable to provide support to people.

Staff received regular training which ensured they had the knowledge and skills required to meet people’s needs.

People were involved in their care and consented to their plans of care. Some people who used the service were unable to make certain decisions about their care. We found that mental capacity assessments had been carried out in accordance with the Mental Capacity Act 2005.

People told us staff treated them in a caring and kind way and respected their dignity. Staff listened to people wishes and supported them to make choices about their care.

People told us that staff knew how they liked there care provided and they were involved in the review of their care.

People told us they knew how to complain and the provider had an effective system in place to investigate and respond to complaints.

People and staff told us that the management were approachable and that they listened to them and took action where required.

We found that the registered manager had a system in place to monitor the quality of the service provided.