Crowthorne Care Southall is a supported living service, registered to provide personal care to adults with mental health needs or learning disabilities. The service can accommodate up to five people. Five people who had mental health needs were living at the service at the time of the inspection.

There was a manager in post. They were in the process of applying to be registered with the Care Quality Commission. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

The last inspection was on 10 March 2015 and the service was rated Good.

This inspection took place on 28 February 2017 and the service remained Good.

People enjoyed using the service, they felt safe and their needs were being met. They thought the staff were kind and caring. People were involved in planning their own care and reviewing how their needs were being met.

The staff were appropriately trained and supported. They had good information about their roles and responsibilities and about each person's needs.

The service was appropriately managed. Records were well maintained, up to date and reflected the service. There were appropriate systems for monitoring the quality of the service.

The inspection took place on 10 March 2015 and was unannounced. This was the first inspection of the service since it was registered on 29 January 2014.

Crowthorne Care Southall is a supported living service, registered to provide personal care to adults with mental health needs or learning disabilities. The service can accommodate up to five people. Four people were living at the service at the time of the inspection. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

One external professional we spoke with said, ''I think they are most professional, caring and actively work towards stepping people down.''

There were procedures to safeguard people and the staff were aware of these. People felt safe and said that if they had any concerns about their safety they knew who to speak with.

There were enough staff employed to meet people’s needs and the recruitment of staff included checks on their suitability.

People received their medicines correctly and safely.

The staff were appropriately trained and supported. They had the necessary skills to support people.

People’s capacity to consent had been assessed and they had consented to their care and treatment.

People were supported to stay healthy and their nutritional needs were met.

People had positive relationships with staff. They said the staff were kind, polite and considerate. Their privacy and dignity was respected.

People’s needs, abilities and skills had been assessed by the provider. There were care plans to meet identified needs. People had been involved in developing their own plans and organising how they spent their time.

People were supported to develop independent living skills and to access the community independently.

There was an appropriate complaints procedure. People knew what to do if they had any concerns and they felt the provider responded to complaints.

The registered manager oversaw this and two other supported living services run by the same provider. There was another service manager who organised the day to day running of the home. The staff felt supported by the managers and were able to contribute their ideas.

There were systems to monitor the quality of the service, including feedback from people using the service. This feedback had been used to help develop a plan for the future and make improvements.