This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to adults and people with a physical disability. The inspection took place on the 28, 29 November and 6 December 2017 and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service to people in their own homes and we needed to make sure that the relevant people would be there to help support our inspection.

This was the first inspection since the service was registered in November 2016. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

People felt safe and staff were aware of how to protect people from avoidable harm and keep people safe. Individual risks were assessed and managed effectively There were adequate trained staff to meet people’s needs and they had been recruited through a robust recruitment process. Where required people were supported to take their medicines safely by staff who had been trained.

People were assisted in a person centred way by staff who were well supported by the management team. The management and staff were aware of how to obtain peoples consent and knew about the MCA principles. Care plans were detailed and people had been involved in developing and reviewing them.

People were treated with dignity and respect. Staff recognised that they were visitors in peoples own homes. People and their relatives told us that they did not have any complaints but knew they could raise any concerns and were they would be addressed in a timely way.

There were systems in place to monitor the quality of the service. People were involved in giving feedback and people felt their input was valued and that they were listened to. People, their relatives and staff told us that they felt the service was well managed and were consistently positive about the culture of the service.