This was an unannounced inspection and took place on 21 and 24 October 2016.

The home provides care and accommodation for up to four people with learning disabilities. It is located in the Hampton Hill area.

At the time of our inspection the home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

This is the first inspection since the provider was registered. At this inspection the home met the regulations.

When we visited Cross Street there was a warm, welcoming atmosphere with people freely coming from and going as they pleased. People said and their body language showed that they enjoyed living at the home and the way that staff provided care and support for them. People were provided with a variety of activities. They chose their activities themselves, when they wished to do them and with whom. They felt safe in the home and the local community. People using the service interacted positively with each other and staff during our visit.

Although there was a new provider, many of the staff from the previous provider had remained and people were familiar with the staff as they had been supported by them over a long period of time. They said they liked the staff and enjoyed the way that staff supported them. People were provided with information about any activities taking place so they could decide if they wanted to join in. Staff provided care and support in a professional, friendly and supportive way that was focussed on people using the service as individuals. They told us they knew people who use the service and their likes and dislikes well. Staff were well trained, had appropriate skills and were accessible to people. They said they enjoyed working at the home and had received good training and support from the manager.

The home records were accessible, kept up to date and covered all relevant aspects of the care and support that people received. This included the choices they made, activities they attended and way their safety was protected. Their care plans were completed and the information contained was regularly reviewed. This enabled staff to perform their duties competently and efficiently. People were encouraged by staff to discuss their health needs and had access to GP’s and other community based health professionals. People were supported to be healthy by choosing nutritious, balanced meals that promoted a healthy diet whilst taking into account their likes, dislikes and preferences. This meant people were protected from nutrition and hydration associated risks. People told us they liked the meals available and we saw that they were of good quality with plenty of choice.

People and their relatives told us the manager and staff were approachable, responsive and listened to them. The quality of the service provided was consistently monitored and assessed.