Crosby House Surgery in Stoke Poges Lane,, Slough is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 28th December 2016
Crosby House Surgery is managed by Crosby House Surgery.
Contact Details:
Address:
Crosby House Surgery 91 Stoke Poges Lane, Slough SL1 3NY United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an unannounced comprehensive inspection at Crosby House Surgery on the 25 October 2016. This was to follow up on concerns identified at an inspection in January 2016, where the practice was rated as requires improvement overall with an inadequate rating in the well led domain. Following the inspection on the 25 October the overall rating for the practice is good.
Our key findings across all the areas we inspected were as follows:
The practice had acted on the findings of the previous inspection and had completed all the actions from their action plan.
Crosby House Surgery had undergone a significant refurbishment since the last inspection. This included complete redecoration; new flooring throughout the practice, the installation of new furniture and other practice facilities has been updated.
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
Display the out of hours contact details on the front door of the building, for patients who may visit the practice when they are closed.
Letter from the Chief Inspector of General Practice
We carried out an unannounced comprehensive inspection at Crosby House Surgery on the 25 October 2016. This was to follow up on concerns identified at an inspection in January 2016, where the practice was rated as requires improvement overall with an inadequate rating in the well led domain. Following the inspection on the 25 October the overall rating for the practice is good.
Our key findings across all the areas we inspected were as follows:
The practice had acted on the findings of the previous inspection and had completed all the actions from their action plan.
Crosby House Surgery had undergone a significant refurbishment since the last inspection. This included complete redecoration; new flooring throughout the practice, the installation of new furniture and other practice facilities has been updated.
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
Display the out of hours contact details on the front door of the building, for patients who may visit the practice when they are closed.
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