This inspection took place on 15 June 2017 and was unannounced. Crispin Court is registered to provide accommodation for up to 70 people who require nursing or personal care. At the time of our inspection there were 45 people living at the service. Some people required support due to living with dementia.

There was a registered manager in post at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

People had their risks managed by staff that were also aware of their responsibility of safeguarding them from the risk of potential abuse. People were supported by sufficient numbers of staff that had been recruited safely. People were supported by staff to take their prescribed medicines as prescribed.

People were cared for by skilled staff who were supported in their role by the registered manager. People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice. People were supported to eat and drink sufficient amounts and had a choice of meals. People were supported to monitor their health and had access to support from health professionals when they needed it.

People told us they felt cared for by staff and they had developed good relationships. Staff told us they had positive relationships with people. People were involved in all aspects of their care and could make choices about how they wanted to be supported. People were supported to maintain their independence and were treated with dignity and respect by staff.

People were supported by staff that understood their needs and preferences. People received person’s centred care and could spend their day doing the things they enjoyed. People understood how to make a complaint and complaints were used to improve the quality of the service people received.

People and staff were aware of the management team and felt supported by them. Staff told us they were well supported by the management team and felt able to make suggestions for improvements. The registered provider had systems in place to monitor the quality of service provided to people and people were asked for their feedback which was used to drive improvements.