About the service:

Creative Support Warrington supports people in their own homes either in the community in the form of ‘outreach’ services. At the time of our inspection two people were in receipt of the regulated activity ‘personal care’.

People’s experience of using this service:

Everyone told us they felt safe receiving care from the service. Staffing were deployed in suitable numbers, and staff had time to spend with people and were not rushed. Medication needs were assessed, and medication was only given by staff who were trained to do so. Staff were recruited safely, and incident and accidents were analysed for patterns and trends. Risks to people were assessed safely.

Staff had the correct skills to support people and their training was up to date and recorded in a training matrix. Staff were required to engage in supervision and had an annual appraisal. People were supported to eat and drink in accordance with their needs. Decisions and consent to care and treatment were sough in line with the Mental Capacity Act 2005.

We received positive comments about the staff in relation to the support they provided. Everyone said staff were kind and caring. Staff were able to describe how they ensured people’s dignity was respected. People were involved in their care plans.

We observed, heard and read examples how people’s routines and choices were listened to and respected. There was a complaints procedure in place.

The service was managed well, and the ethos and culture of the service was well implemented with the staff team that provided the care. Staff all spoke well about the registered manager. Audits were in place which were effective in highlighting any areas for improvement. The registered manager was aware of their role with CQC and had notified us of all incidents as required.

Rating at last inspection:

This is the registered provider’s first inspection.

Why we inspected:

This was a planned comprehensive inspection

based on the ratings at the last inspection. It is CQC methodology to inspect newly registered providers within a 12-month timescale.

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Follow up:

No concerns were raised within this inspection. We will therefore aim to re-inspect this service within 30 months. We will continue to monitor intelligence we receive about the service. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk