About the service:

Maytree Court is a supported Living Service which provides personal care and support with daily living for people living in their own homes. Not everyone using the service received a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. Fourteen people were in receipt of a regulated activity at the time of this inspection.

The service had been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with a learning disability were supported to live as ordinary a life as any citizen.

People’s experience of using this service:

People received personalised care and support specific to their needs and lifestyle choices. People’s needs were assessed and planned for with their involvement. Each person had a care plan that contained information about how their needs were to be met.

Systems for assessing and monitoring the quality and safety of the service were in place within the service. People and family members described staff as approachable and supportive. Systems were in place to gather people's views on the service.

People were treated with dignity and respect and felt the service was caring towards them. Staff knew people well and knew their lifestyle preferences. Information was available in different formats to meet people’s individual needs. People and their family members provided positive feedback about the support they received and how they were treated. Staff supported people to maintain their independence within their own home and maintain a community presence. People were asked for their opinions on the service and had information as to how to make a complaint if they were not happy.

People were protected from abuse and the risk of harm. Staff had received training in safeguarding and knew who to contact if they had any concerns about a person’s safety. People’s medicines were managed by staff who had received appropriate training. Safe recruitment procedures were followed so that suitable staff were employed. Staff received the training and support they needed for their role. Staff clearly understood and respected people’s rights to make their own decisions.

Rating at the last inspection: This was the first inspection of this service.

Why we inspected: this was a planned inspection. The rating for this service is Good.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk