We carried out an announced comprehensive inspection at Crawford Street Surgery on 19 March 2019. We carried out this inspection in response to concerns that one or more of the essential standards of quality and safety were not being met.

At this inspection we have rated this practice as good overall.

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We rated the practice as good for providing safe, effective, caring, responsive and well-led services because:

• The practice had systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

Whilst we found no breaches of regulations, the provider should:

• Improve the auditing process for monitoring patients on high risk medicines.
• Improve patient outcomes in relation to the cervical screening programme and the child immunisation programme.
• Review and improve patient satisfaction with consultations.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Please refer to the detailed report and the evidence tables for further information.