This dental practice location is a small dental practice, owned and operated by one person. This dental practice is situated on the main high street in Oldbury. The practice is made up of a small team which includes two dentists, three nurses and a manager.

This practice provides a full range of general dental assessments and treatments.

The practice location has two treatment rooms. Treatment rooms and the waiting room are all on the first floor so would not be suitable for people who use a wheelchair.

People receiving care and treatment from this practice location pay independently or can access their dentistry through NHS costs. The practice has a current contract with the NHS to provide NHS dental care to people.

As part of our review we spoke with two people by phone (these people also told us about the experiences of other family members) and three people in the waiting room. People spoke highly of this dentist practice. People were satisfied with the care and treatment they had received. Below are a few comments people made;

“I have been using this dentist for about ten years. I like the people they are so friendly and kind. They treat you as a person rather than a number”.

“I really have to travel far to get to my appointments but it is worth the travelling. I have confidence in this dentist and they put me at ease”.

“I travel a way to get to this dentist but I do not want to go anywhere else. They are great people, very friendly and kind. They explain things to you and make you feel comfortable”.

“They are very thorough and highly effective I can not fault them”.

“I am very happy with this dentist and so are other family members. My family recommended this dentist to me and I recommend the dentist to other people”.

“I have been coming to this dentist since I was young. They are great”.

We spoke with a number of staff. They made positive comments about working at this dental practice. They told us that they had worked at the practice for a number of years and really enjoyed working there and their job.

Evidence that we gathered during this review confirmed that people are assessed to decide what dental and oral healthcare needs they may have. Treatments that people may need are discussed with them and are carried out in a satisfactory way.

Overall we found adequate practices regarding infection control and cleaning procedures which demonstrated compliance in this area.